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Dental Clinical Management
Management 102: How to Take Your Practice to the Next Level. Start Thinking outside Your Box
Neeraj Khanna - USA
D.D.S. Private practice dedicated to excellence in complete, comprehensive, and esthetic dentistry,
Associate Faculty Member - The Dawson Academy
Novotel World Trade Centre, Dubai, UAE
1st February 2012 | 9:00 am - 12:00 pm
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Registration fee: 500 DHs |
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| How do you take your practice to the next level? This may have different meanings for many dentists. However, every practice can improve in any area. Without these changes, complacency can set in and the practice becomes boring. This can lead to less motivation, and eventually decreased morale. Our lecture will outline the important elements of taking your practice to a new level of excellence. This will create energy, excitement and motivation for all team members. The ultimate goal of every dentist is to create the best environment possible for their team, and patients. |
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| It is well known that Dentists have tendencies to work in their four walls of practice, or a “box”. This is of no fault of the Dentist, but simply a programmed behaviour of complacency. In order to stay competitive, the dentist must begin to think outside of this “box”. What is your identity in your community? How do you want to be perceived? To take your practice to the next level, you must have a vision, goal and a way to communicate this to your team. The patient experience is the most important measure of how you’re perceived. This begins from the initial phone call to end of the appointment. Memorable experiences will increase referrals. This experience encompasses not only the physical appearance of your practice, but how they interact with you and your team. Our lecture will teach you the 5 A’s of excellent customer service, along with examples of how they may work in your office. With proper leadership from the dentist, there is no reason why a practice cannot function to a level of complete excellence. |
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learning Objectives: |
- Ways to analyze your current practice and look for opportunities
- How to create your “Identity” in your community
- Understand excellence in customer service
- Learning the 5 A’s of customer service
- Learn how to handle the unexpected
- Understanding what your patients want
- Understanding what Leadership skills are needed to succeed
- Learn how to schedule more efficiently, increasing production
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| COURSE OUTLINE |
- Practice evaluation-where are you, and where do you want to go?
- How to be a leader
- Creating your identity
- How are you perceived and how to measure it
- Excellence in customer service
- Communication
- Creating systems that work
- Scheduling systems
- Putting it all together
- Questions
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| WHO SHOULD ATTEND? |
- General Practitioners
- Specialists
- Dental Hygienists
- Dental Assistants
- Dental Students
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INDEX Conferences and Exhibitions Organisation Est. is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
INDEX Conferences & Exhibitions Organisation Est. designates this activity for continuing education credits on an hour for hour basis. |
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